Requesting a return

You may request a change-of-mind return within 30 days of delivery by emailing us at ztoysupport@littlejoyventures.com with your order number.

Items must be unused, in their original packaging, and include all parts and accessories. These conditions do not limit your rights regarding defective, damaged, or incorrect products.

Return instructions and costs

Contact us before returning anything. We will provide approval, the correct return address, and instructions. Please send approved returns within 14 days of receiving those instructions.

Approved returns may need to be sent internationally. Original shipping charges are not refundable unless required by law. We recommend tracked shipping and keeping your receipt.

Damaged, defective, or incorrect items

Contact us as soon as you discover a problem, including your order number and photos or a short video where possible. Stop using any toy that appears unsafe.

For confirmed damaged, defective, or incorrect items, we will arrange a replacement at no additional cost or a refund, including applicable taxes and shipping charges for the affected item. If a return is required, we will provide prepaid shipping or arrange collection. Sometimes, no return will be necessary.

Missing orders and cancellations

If your order has not arrived within the estimated delivery period, contact us so we can investigate. Orders confirmed lost in transit qualify for a replacement or refund.

Contact us promptly to cancel an order. Cancellation may not be possible once fulfillment begins, except where you have a legal cancellation right. If we cannot ship on time, we will offer the choice to accept a delay or cancel the unshipped items for a prompt refund.

Receiving your refund

We will inspect returned items and notify you of the outcome within 7 business days of receipt. Approved refunds are issued to your original payment method within 7 business days of approval, or sooner where legally required. Your payment provider may take additional time to display the credit.

Where no return is required, the refund timeline starts when we approve your request.

Your rights and contact

Nothing in this policy limits your legal consumer rights.

For returns, refunds, or missing refund payments, email us at ztoysupport@littlejoyventures.com.